Tri Boro Federal Credit Union is Hiring!     

Join our Team!

Assistant Member Services Manager - Munhall 

401 K, Dental, Life, Medical, Vision

Full time position

The Assistant Member Services Manager position will support our VP of Member Services by overseeing daily operations, supervising staff, and ensuring members are taken care of.

Responsibilities:

• Strong leadership and conflict resolution abilities 
• Balancing the branch with cash, checks, and mobile banking
• Help maintain/track staff responsibilities, Credit Union compliance as well as keeping up with the ever-changing financial environment
• Maintain a professional relationship with Members as well as employees
• Assisting with Scheduling/Coverage issues
• Be able to resolve issues without supervision
• Assist members and staff with instances of fraud, identity theft, etc. 
• Accurately perform all teller and member service transactions such as deposits, withdrawals, shared certificates, opening & closing accounts, IRA's, debit cards, etc.
• Sign members up for online/mobile banking as well as assist when issues arise (reset password, questions, etc)
• Perform as well as assist staff with Estate Accounts, Death Claim Issues and Business/Organization Accounts and problems.  
• Develop and maintain a knowledge base of the current and evolving products and services
• Properly identify members or potential members and document and update member records based interactions
• Cross-sell products and services by providing information about the product
• Troubleshoot and resolve problems and/or technical issues and concerns
• Handle all member inquires and complaints in person, by phone, or electronic access
• Travel to other branch locations, as needed

Qualifications:

• Previous experience in customer service, banking, or cash handling experience of 2-5 years
• Efficient with Microsoft products such as word and excel
• Ability to build rapport with our members
• Ability to prioritize and multitask with time-management abilities
• Ability to perform your work accurately in accordance with policies and procedures

To apply: Send resume to careers@triboro-fcu.org